PLEASE ALLOW 1-7 BUSINESS DAYS TO PROCESS ORDERS BEFORE SHIPPING.
*Processing can take up to 7-10 days during peak shipping periods or promotional/sale events.*
Ourjoi US Standard Ground Shipping takes 3-11 business days after order has been processed.
Estimated delivery times start from the first full business day after the order has been processed and leaves our facility.
International shipping is available. Shipping times and rates are based on your chosen method of shipment. International customers are responsible for all applicable import duties and taxes for your shipping destination.
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays.
Please be advised that holidays and weekends do not count as a business days when calculating shipping times.
You will receive an email with shipping confirmation and tracking information once your items have shipped.
RETURNS
Due to the nature of our products we do not accept returns. ALL SALES ARE FINAL.
If you receive a defective product or an incorrect order please contact info@ourjoi.com within 48 hours of receiving your package.
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